FAQs

Things you might want to know about shopping on the Scottish Slimmers Online Store.

Payment by Credit/Debit Card
You can pay for your Scottish Slimmers Online store purchases using a debit or credit card
Your payment will be processed by our third-party payment processor partner, SagePay SagePay accepts Visa, Visa Debit, Visa Electron, Mastercard and Maestro card payments.
Any credit card details entered are transmitted over a secure (SSL) link and stored using 128-bit encryption. No card details are stored by Scottish Slimmers
Payment by Paypal
You can pay for your Scottish Slimmers Online store purchases using your Paypal account

Delivery & Postal Charges
We will deliver your Scottish Slimmers Online Store purchases direct to your door. Unfortunately we can only deliver to UK addresses at this time.
Services Shipping Time
(in days)
Price Including VAT
STANDARD delivery
A minimum postage, packing and handling charge of 1.25 applies for orders under 6. For orders between 6 - 14.99 a charge of 2.95 applies. For orders between 15-29.99, 4.50 will be charged. Orders over 30 will be delivered FREE!
3-5 working days 1.25 minimum charge. FREE for orders over 30.

Return, Refund & Cancellation Policy
We guarantee your satisfaction. All of our products come with a 30 day no-quibble guarantee*. In addition, customers from the European Union are protected under the EU Distance Selling Directive, details of which can be found here

* Please note that certain products cannot be returned for a refund, including foodstuffs and sealed audio/video recordings e.g. DVDs that have been opened.

Privacy
Your privacy is important to us. We do not disclose customer information to third parties.

To personalise and improve your site experience, cookies are used to store information about how you use the Scottish Slimmers website. Cookies do not contain any sensitive data about you and are completely safe and secure. Cookies stored by Scottish Slimmers are only used by Scottish Slimmers.

Prices
Prices shown are in British Pounds. Where applicable, prices have 20% VAT included.

Customer Service
We want your Scottish Slimmers shopping experience to be a happy one. If you need help or want to let us know about something that made you unhappy, please get in touch with us so we can put things right. You can use the CONTACT US link to find out how you can get in touch.